Lights/Power Points Not Working

Firstly, check the meter box. In most cases, the problem will be that a fuse or safety switch has tripped. This usually happens if you have a faulty appliance or have too many appliances switched on at the same time. Follow the instructions above. If you’ve completed these checks and cannot find the issue, contact your property manager.

Please note: If an electrician is called to the property and the fault is from one of your appliances or to reset the safety switch, then you will be charged the service fee.

Blocked Sinks and Drains

If a kitchen sink is blocked, try pouring 1 cup of baking soda down the dry drain, followed by 2 cups of boiling water, and then repeat with another cup of baking soda and 1 cup of white vinegar. For bathroom or kitchen sinks, you can also use Draino or boiling water to clear blockages caused by hair, soap, or food waste. Check that no foreign objects, such as nappies, sanitary napkins, or utensils, have entered the pipes or garbage disposal.

Please note: Clearing blockages caused by foreign objects is the tenant's responsibility. Do not flush or dispose of items like sanitary products, diapers, facial tissues, cotton swabs, cigarette butts, coffee grounds, cooking fat, or oils into the drains or toilets.

No Hot Water

If you have no hot water, first check that no taps or showers have been left running and review your household's water usage. On average, a 250-litre hot water system provides about six showers, depending on length. If you’re certain you haven’t used all the hot water, check the meter box to see if the isolation switch has tripped. If the problem persists, it could indicate a faulty heating element or thermostat, requiring professional repair—contact our office to arrange this. For gas hot water systems, check if the pilot light has gone out and relight it using the instructions on the system. You can also adjust the water temperature by referring to the system’s instructions.